FAQ

Welcome to our FAQ section! Here you’ll find answers to some common questions about Vibroprint Studio, our products, and our services. If you can’t find the answer you’re looking for, please don’t hesitate to contact us.

Orders & Products

What types of products do you offer?

We specialize in high-quality graphic T-shirts, custom merchandise, and personalized gifts. Our product range includes T-shirts, hoodies, accessories like mugs and phone cases, and much more. We offer both pre-designed collections and custom printing services.

Can I place a custom order with my own design?

Absolutely! We offer custom printing services for apparel, accessories, and gifts. You can upload your own designs or work with our team to create something unique. Visit our Custom Order Page or contact us for more details.

What file formats do you accept for custom designs?

We prefer vector files (AI, SVG, PDF) for best print quality, but we also accept high-resolution raster files (PNG, JPG, PSD) at 300 DPI or higher. Please ensure your files are clear and of good quality for optimal printing results.

Do you offer bulk discounts for large orders?

Yes, we offer discounts for bulk orders. Please contact us with details of your order quantity and product requirements for a custom quote.

How do I know what size to order?

We have a detailed Size Guide page available on our website with measurements for all our apparel. Please refer to the size chart on the product page and our Size Guide to ensure you select the correct size.

Shipping & Delivery

How much does shipping cost?

Shipping costs vary depending on your location, order weight, and chosen shipping method. You can view the shipping cost during checkout before placing your order. We also offer free standard shipping on orders over $50. Please see our Shipping Policy for more details.

How long will it take to receive my order?

Order processing typically takes 1-3 business days. Shipping times vary depending on the shipping method you choose and your location. Estimated delivery times are provided at checkout and in our Shipping Policy.

Do you ship internationally?

Yes, we ship to the United Kingdom, United States, Europe, and Worldwide. International shipping options and costs will be available at checkout. Please be aware of potential customs duties and taxes in your country. See our Shipping Policy for details.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order’s progress on the carrier’s website.

Returns & Refunds

What is your return policy?

We accept returns on most items within 30 days of delivery, provided they are unworn, unused, and in their original condition. Custom items are generally non-returnable unless defective. Please see our Returns & Refunds Policy for complete details and instructions.

How do I return an item?

To initiate a return, please contact us with your order number and reason for return. We will provide you with a Return Authorization (RA) number and instructions on how to return your item. Please refer to our Returns & Refunds Policy for step-by-step instructions.

When will I receive my refund?

Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that processing times may vary depending on your payment provider.

Account & Security

Do I need to create an account to place an order?

No, you can checkout as a guest without creating an account. However, creating an account allows you to save your shipping information, track your order history, and manage your preferences for a faster checkout experience in the future.

Is my payment information secure?

Yes, your payment information is processed securely. We use a secure SSL-encrypted payment gateway like Stripe or PayPal to process payments, and we do not store your credit card details on our servers. Your payment information is handled with the utmost security and in compliance with industry standards.

Still have questions?

If you haven’t found the answer to your question here, please contact us, and we’ll be happy to assist you!